The Enterprise Mobility Forum – a resource for IT Managers

5 06 2011

Knowing the in’s and out’s of managing mobile & wireless devices in the corporate world is an ever growing task for those responsible. There are a number of key factors management need to be aware of to ensure data security, cost management and effective fleet management.

For those managers at the very beginning of reining in their mobile fleet, The Enterprise Mobilty Policy Guidebook is a great resource that I would recommend reading. Whilst the main purpose of the document details what corporate policies need to be considered in regards to mobile devices, it is also a holistic view of what mobile device management encompasses and good for those just starting to think about what, if any, rules and restrictions are going to be placed around mobile use in the work place.

The Enterprise Mobility Policy Guidebook is produced by the Enterprise Mobility Forum and can be downloaded from their website upon registration.

Once your account has been set up and verified you can search for the document and download it as a PDF. Click here to get to the EMF website. This site is also a useful resource for those IT managers researching Mobile Device Management platforms available to make the job of managing wireless devices across the Enterprise simpler.





Synapse Group – NZ BlackBerry Application Developer

7 12 2010

When in NZ, I would often get a phone call that goes something like this… “I have a customer with an iphone app and they want it to work on BlackBerry as well, is there any application developers you would recommend?”. The answer is Yes……the company I would recommend for BlackBerry application Development in New Zealand is Synapse Group.

Synapse Group are experienced in custom application development across a number of mobile platforms. They are consistently easy to work with, very professional and the most important thing - I have seen them deliver quality results to clients time and time again.

So if you are in need of application development work, contact Garth Stewart garth.stewart@synapsegroup.co.nz.

 

 

 

 

 





BlackBerry Learning Series….YouTube Self-help videos for BlackBerry Users

7 10 2010

RIM are currently promoting a series of Self-Help videos that demonstrate set up steps and features of the BlackBerry Smartphone. These are great for customers who don’t want to spend time on the phone talking to carrier support or IT and just want to get it done themselves.

The videos are loaded into You Tube at this link.

Videos include:

Add an Email Address

Creating a New Contact

How to Use Your Phone

How to Send an Email, PIN, or SMS Message

How to Switch Devices

Importing SIM Card Contacts Using the Setup Wizard

Start a BlackBerry® Messenger Conversation

Add a BlackBerry Messenger Contact

Note: If you are connected to a BlackBerry Enterprise Server for work email some of these functions may be disabled by IT Security Policy – if this is the case, you will need to speak with IT

 





How much memory are my BlackBerry applications using?

26 05 2010

The easiest way to discover how much memory applications are using on your BlackBerry is via My World, which is part of the RIM App World Application. 

Step 1: On your device find and click the App World Icon 

BlackBerry App World 

Step 2: Once in App World,  go into My World (the icon on the right-hand side) 

App World My World 

  

  

Step 3: Then click on the Menu key (left-hand side of track-pad) and select Show Memory Bar 

My World menu 

 Step 4:  The Memory bar displays how much Application memory is being utilised and how much is available.

My World Memory bar  

Note: If you don’t have BlackBerry App World installed, you can download this from the BlackBerry Bookmarks Home page which you can find in your Browser Bookmarks.

You can also discover what is installed on your BlackBerry under Options, Applications (version 5 code), or Options, Advanced Options, Applications (version 4 code). From here you can remove un-needed language packs etc. If you are aren’t sure what something in the list is, my advice would be to leave it there!





BES Express now available for download

1 03 2010

BlackBerry Enterprise Server Express (BESX) is a new product from Research in Motion that offers a low cost solution for businesses of any size, with an existing Microsoft Exchange or Microsoft Small Business Server, to quickly and easily get started with the BlackBerry solution. It provides advanced BlackBerry smartphone business features with no additional per user or software fees.

End Use Features

BES Express delivers the latest end user features including:

  • Follow up flags
  • Mail folder management and remote email folder viewing
  • Out of office set up
  • Efficient use of data
  • HTML email
  • Attachment opening & editing
  • Wireless firmware updates

Security Features

BES Express offers BlackBerry’s trusted, proven security features including AES & 3DES encryption, IT Policy control and built in protection against malware. BES Express comes with 35 Security Policies, allowing customers to enforce password protection, enable media card encryption, and disable features including Bluetooth, Wi-Fi and IP Modem.

Remote Management

The BES Express management console delivers simple remote smartphone management including:

  • Wiping stolen phones
  • Resetting passwords
  • Deploying and managing applications
  • Managing wireless firmware updates
  • Setting IT Security Policies

System requirements

BES Express integrates with Microsoft Exchange 2003, 2007 & 2010 and can be run on the same hardware as the messaging platform including Microsoft Small Business Server versions 2003 & 2008. In this scenario BES Express is certified for up to 75 users and an additional 1.5 Gb of system memory is recommended.

BES Express can run up to 2000 users when installed on separate server hardware. The system requirements for BES Express can be reviewed here.

Click here to download BES Express free from Research in Motion

Upgrades

Customers already running a BlackBerry Enterprise Server (BES) or BlackBerry Professional Server (BPS) wanting to install BES Express on their existing server hardware will need to uninstall the old version first; alternatively BES Express can be installed on new hardware with its own configuration database, along side the existing BES. Client Access Licenses purchased for BES or BPS cannot be reused on BESX.

BES 5.0 vs. BESX

The full BlackBerry Enterprise Server version 5.0 offers the same features as BES Express. In addition BES 5 offers an enhanced feature set including:

BES 5.0 remains a licensed product, with software and Client Access licensing to be ordered via your carrier.





Top Tips for BlackBerry Usability

22 02 2010

If it is all about the ultimate tool, which it is, then the BlackBerry functions listed below are some of my favourites…..

1. AUTO-TEXT: Under Options, Autotext, Menu Key, Add new….
Use this for any repetitive emails, SMS’s or comments you may make.
For example in my Autotext Dictionary I have the following:
When I type ‘bb’ it converts to BlackBerry
When I type ‘mt’ it converts to Many thanks, Liz (my informal signature).
When I type ‘ea’ it enters each step required to Enterprise Activate a BlackBerry from the device
…….You get the idea, that is my world, you have your own repetitive tasks that your BlackBerry can help you with.

2. SHORT CUT KEYS
If you pick up your BlackBerry and press the numbers on the screen to dial a phone number, this tip is not for you. Instead I hit the Green Send key when I want to make a call, which enables me to set some very handy shortcuts from my keyboard:
To turn on Short Cut Keys, from your Berry, hit the Green Send key, the Menu key, Options, General Options, set ‘Dial from Home Screen = No’, close and save.
From now on in, when you press each letter quickly it opens the following:
m = messages
b = browser
n = BlackBerry messenger
a = address book (for Corporate Directory Look Up – see below)
L = Calendar
S = search
For quick access I have my left-side key opening my Camera, and my right-side key my Media Player. These keys can be set under Options, Screen/Keyboard on the BlackBerry.

3. CORPORATE DIRECTORY LOOKUP
Click Lookup when typing to seek a colleagues email address – perfect spelling every time!

Short cut key tip: From the Homescreen press quickly on the A key to access the Address Book. Type in a colleagues name and then Lookup to find their phone number or location.

4. REMOTE SEARCH
Need to access emails in folders located on your Desktop mail client? From your Messages inbox click on the Menu Key and then Search.
On the top line change it to “Remote”, this means it will search your desktop Outlook client rather than your local device. Then select through the options to find the email you are after.

Search Tip: Got unopened emails indictor but can’t find the emails? Use the Search function (local not remote this time). Change “Show = Unopened only” and “Type = All”, then click to search. This search will display all the unopened entries on your Berry.





Wireless Firmware Updates

14 01 2010

Telecom New Zealand has released new functionality enabling BlackBerry firmware updates over the mobile network. This functionality provides customers an alternative to the traditional method of updating BlackBerry firmware using the BlackBerry Desktop Manager software.

Firmware is only made available on the Wireless Updates menu (Under Options, Advanced Options) once certified as fit for purpose by Telecom New Zealand and is only available for Telecom NZ Sourced BlackBerry Smartphones connected to the Telecom New Zealand XT network.

The firmware update process can take up to two hours to complete, during which time the BlackBerry is not able to be used for voice calls or data sessions. It is important customers read through the Minimum Requirements before commencing the firmware update process.

By default, device initiated Wireless Firmware Upgrades are disabled when the BlackBerry Smartphone is activated on a BlackBerry Enterprise Server (BES). BES Administrators are advised to review the Wireless Software Upgrades IT Security Policy for guidance on how to enable this service for connected devices.

Alternatively it is possible for a BES Administrator to manage and push the Wireless Firmware Update via the BlackBerry Enterprise Server Management Console. Please contact the Telecom NZ BlackBerry Helpdesk (0800 227 877) for documentation on how to configure this.

Additional Information

 The update package size will be dependant on the amount of changes between the software versions.
 The download will display a progress bar/status indicator during the update.
 All user data and installed third party applications are preserved through the upgrade using a backup/restore process over the network.
 After the upgrade process the BlackBerry Smartphone will be fully functional – no additional Enterprise Activation will be required.
 The upgrade process is robust and will handle interruptions (power loss, coverage loss).
 The process requires the BlackBerry to meet certain criteria (see Minimum Requirements section).
 The BlackBerry will automatically rollback to the previous version if the upgrade fails, a manual rollback is also possible if issues are found post a successful upgrade.
 Wireless Updates are not available whilst roaming overseas. Wireless Updates are only available whilst connected to the Telecom New Zealand XT Network within New Zealand.

Minimum Requirements for Device Initiated Wireless Firmware Upgrades
 The device must be a Telecom NZ sourced BlackBerry connected to the Telecom NZ XT Network in New Zealand
 The Vendor ID for Telecom NZ Sourced BlackBerry Smartphones is 255. This can be checked by typing ALT+ESCR from the main screen of the BlackBerry Smartphone
 The device must have 3G connectivity with BlackBerry data services enabled
 The BlackBerry Smartphone must be running firmware v4.5 or higher
 The BlackBerry Smartphone must have at least 64MB of available memory.
 The battery power level must be at least 50%
 For customers connected to a BlackBerry Enterprise Server, the software must be version 4.1 Service Pack 5 or higher
 The BlackBerry will be unavailable for voice and data services during the update period. The update can take up to 2 hours to complete.





BlackBerry App World for NZ

14 01 2010

RIM have released a version of their App World for NZ customers. You can download and install the App World icon onto your Berry via the BlackBerry Homepage bookmark on your BlackBerry Browser (or browse to http://mobile.blackberry.com from your BlackBerry Browser) Once installed, a BlackBerry App World Icon will display on your device.

The NZ version of the App World only has free applications for download at this stage but there are still loads to choose from.

There are some fun things to download including games, tools and themes – I am enjoying the theme ‘Tranquil Garden’ which has a motion background.





The BlackBerry Bold 9700

20 12 2009

I have been using the new Bold 9700 as my primary BlackBerry for a couple of weeks now so here’s my verdict:

The main thing I was hoping for was increased battery life – it delivers. I am getting double the time out of it than I was the Bold 9000.

I am also enjoying the optimised browser – pages load super quick making it far more usable.

The trackpad I am still getting used to. I liked the trackball and never had any issues with it jamming. The trackpad behaves in the same way as the old trackball except when editing emails – the finer scrolling between characters with the trackpad is challenging. I have just turned down the sensitivity (Under Options, Screen/Keyboard) and think this has helped.

Last but not least, the camera and video camera are pretty good, I am managing to get good crisp shots from them.





Managed BlackBerry Service – NZ

11 12 2009

For the past year I have worked with Gen-i’s finest Messaging Engineers to design and deliver a BlackBerry Enterprise Service Management offering. Customer’s can mix and match a variety of services to build the managed service that suits their needs, allowing them to focus on core business deliverables and goals.

If the mobile strategy is to deliver efficiency and system mobility using BlackBerry Smartphones then a zero touch support model make sense.

Using smart ICT as a tool to deliver successful results. Whether the successful results allow nursing staff to assist more patients in a day, or digitalizing long arduous paper based forms in order to free precious resource. Small businesses can grow bigger faster, Government agencies can meet their efficiency objectives in a sustainable manner, finance able to keep their finger on the pulse at all times.

Good skills. Smart decisions. Positive times.





New Zealand DayLight Savings Settings for BlackBerry

27 09 2009

For customers running a BlackBerry Enterprise Server, Daylight Savings settings are pushed down to the device via the server.

Information on how to ensure the BlackBerry and Microsoft Exchange environments are correctly patched are located here:
http://www.blackberry.com/btsc/kb18251
and here
http://www.blackberry.com/btsc/kb18250

For customers using BIS only (not connected to a BES) running BlackBerry Device Software Version 4.2.1 or later, the device already has the required Daylight Saving Time (DST) table so no action is required.

For customers running firmware older than 4.2.1, they must download the patch to the device. This patch can be downloaded from the device browser from here:
http://www.blackberry.com/dst2007/patches/carrier/4.2/net_rim_bb_timezoneupdater.jad

NOTE: To locate BlackBerry Device Software version information, on the BlackBerry device, in the device Options menu, click About.

To update the firmware on your BlackBerry to the latest version find your carrier software download site here: http://na.blackberry.com/eng/support/downloads/download_sites.jsp





Three simple tips for BES Admins

2 08 2009

Throubleshooting BES issues? Visit the BlackBerry Technical Solutions Centre, RIM’s comprehensive technical knowledgebase available to everyone – www.blackberry.com/btsc

Keep your BES up to date – information about Service Packs, Maintenance Releases and Interim Security Updates can be found here

Always the last to know? Stay alert to any vulnerabilies – subscribe to RIM’s RSS feeds here.

 

 

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Switching to a new BlackBerry Smartphone

29 06 2009
swtiching devices 02

Switching to a new BlackBerry Smartphone Demo

Just came across this Switching to a BlackBerry Smartphone demo by Research in Motion





BlackBerry Bold as a Tethered Modem

14 06 2009

The BlackBerry Bold can be used as a tethered modem on both the Telecom NZ XT network and Vodafone network in NZ.

For step by step instructions on how to install the modem on your PC, follow KB05196 from the BlackBerry Technical Solutions Centre.

Remember to run the BlackBerry Desktop Manager when connecting.

Tethered modem traffic does not route via the RIM network therefore it is not compressed so make sure your data plan is large enough so that you don’t accrue overage.

Settings:

Telecom NZ

APN = direct.telecom.co.nz

Username = blank

Password = blank

Vodafone NZ

APN = www.vodafone.net.nz

Username = blank

Password = blank





Bling your BlackBerry

14 06 2009

Here’s a picture of my BlackBerry Bold with an istyles skin – go to www.istyles.com for a huge selection of skins.

They were really easy to put on and really fun to use.

One point to note – the wall paper must be downloaded via a PC not via the browser on your Berry. Just email it to yourself once you have downloaded it, then save as an image.

TNZ BlackBerry Bold





BlackBerry Application Development Training in NZ

26 04 2009

An awesome oppoprtunity to learn just how powerful the BlackBerry Solution truely is…..click here to find out more.  Thanks RIM!

BlackBerry Applications Development Training Course

BlackBerry Applications Development Training Course





The wait is over…..4.5 code released for Telecom NZ 8830 BlackBerry

26 03 2009

The much anticipated Telecom NZ BlackBerry 8830 4.5 Device Software code was released last week. Download it from the RIM BlackBerry Telecom New Zealand Downloads site

It’s got some pretty cool new features including wireless software updates from here on in.  It requires the latest BlackBerry Desktop Manager installed on your PC to perform the upgrade. Also downloadable from the link above.

You can call the Telecom BlackBerry Support Line if you need assistance with the upgrade.

Cool new stuff

Searching your remote mail file – if you have a tragic email quota you can now empty your sent items and deleted items from your Berry and keep on sending.

Viewing colleagues “busy-time” when booking meetings, very handy. Still no invite forward though – it’s on the cards with the version 5 code coming later this year.

HTML email’s. I was pretty stoked when my first HTML email arrived. It might add load to your Exchange server if you are running a BES so bear that in mind if you are a BES Admin.

Voice recorder – make sure you send all your colleagues really dumb voice recordings. BB Messenger addicts can record and send messages from the from BB Messenger menu.

Faster browsing – so much quicker now – Telecom might be installing a 3G network but their CDMA network still has some speed in it!

Docs to go – during the install you have the option of installing the Docs to Go software for your Berry which allows you to save, and edit Word Docs and Excel spreadsheets on your Berry. This uses memory so only install it if you plan to use it.

You can adjust the bass and treble from the menu whilst on a call – might be worth a play if you ever have issues with sound quality

Not so cool 

BES Features not available for BES Professional yet.

Volume seems to be louder – I had to readjust all my settings.





NZ Daylight Savings changes for your BlackBerry

22 03 2009

Daylight Savings is never a fun time if your environment is not update to date with the latest Daylight Savings settings.

For those BlackBerry users on a BES, the BlackBerry Technical Solutions Centre has the update steps detailed in a knowledgebase article:

For Domino BES DST Information click here.

For Exchange BES DST Information click here.

If you use the BlackBerry Internet Service for email you will need to download the patch directly to your device:

Telecom BlackBerry – click here on your BlackBerry to download the update.

Vodaone NZ BlackBerry – click here for details.





Recognise Earth Hour from your BlackBerry

16 03 2009

Earth Hour

The good folks at RIM are supporting Earth Hour with an site accessible via your BlackBerry browser. Download Videos, Berry Wall Paper and a site launcher and support the cause. I’m thinking we should all turn our BlackBerry’s off on the 28th too!!

Point your BlackBerry browser to http://earthhour.msite.tv/





I LUV my new Boosted Headphones for my BlackBerry

3 12 2008

Boosted Pequano Headphones

they fit perfectly on a female head
they have a fabric cord that doesn’t tangle

 

they play decent sound

they have a microphone and call answer button
they have a fabric cord that doesn’t tangle

they are lightweight and comfortable

 

someone was thinking!








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